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FREQUENTLY ASKED QUESTIONS
Order Information
How long does it take to receive my order? For orders shipped by United States Postal Service (USPS), you can expect delivery in:
- 3-10 business days for USA 50 states
- 7-28 business days for Outside USA
How do I know if my order shipped?
As soon as your order is on its way, we'll email a shipping confirmation. The email address you provide is the one we use for any order updates. You can track your order by clicking
here
. You can also go to your AutoGoody.com
My Account
page to find order details including shipping dates and tracking numbers.
To ensure AutoGoody.com emails are not blocked by your provider's filter, you may also want to add sales@AutoGoody.com to your email address book.
To ensure AutoGoody.com emails are not blocked by your provider's filter, you may also want to add sales@AutoGoody.com to your email address book.
I don't get an order/shipping confirmation?
Check your SPAM folder. Sometimes AutoGoody.com emails are blocked by your provider's filter. To keep this from occurring, add sales@AutoGoody.com to your email address book.
If this isn't the problem, contact us at sales@AutoGoody.com. Include your concern, order number and the email address associated with your AutoGoody.com account. We will assist you within one business day.
If this isn't the problem, contact us at sales@AutoGoody.com. Include your concern, order number and the email address associated with your AutoGoody.com account. We will assist you within one business day.
I don't get my order when I expected to receive it?
Most USA and Outside USA orders are received within 3-28 business days from the time they ship. There can be exceptions due to unexpected weather conditions or other unforeseen events. We ask that you allow up to a total of 10 days for delivery from the time you receive your shipping confirmation.
If you still haven't received your order, we'll help track it down and make sure that you get your order as quickly as possible. Contact us at sales@AutoGoody.com. Include your order number and email address associated with your AutoGoody.com account. We will help you within one business day.
If you still haven't received your order, we'll help track it down and make sure that you get your order as quickly as possible. Contact us at sales@AutoGoody.com. Include your order number and email address associated with your AutoGoody.com account. We will help you within one business day.
How do I track my order?
Your shipping confirmation email includes a tracking number for the order. You can always track your order by going to www.USPS.com and follow directions to enter your tracking number.
You can track your order by clicking here . You can also log into your AutoGoody.com My Account page to find order details including shipping dates and tracking numbers.
If you still need assistance please contact us at sales@AutoGoody.com. Include your order number and email address associated with your AutoGoody.com account. We will assist you within one business day.
You can track your order by clicking here . You can also log into your AutoGoody.com My Account page to find order details including shipping dates and tracking numbers.
If you still need assistance please contact us at sales@AutoGoody.com. Include your order number and email address associated with your AutoGoody.com account. We will assist you within one business day.
When will my backordered item(s) ship?
To check the status of your order, please click
here
. You can also log into your AutoGoody.com
My Account
page to find order details including shipping dates and tracking numbers.
If any of the items in your order are backordered:
If any of the items in your order are backordered:
- They will be shipped to you as they become available.
- The total shipping and handling charges do not increase as a result.
- All backordered items will ship Standard Delivery.
How do I change or cancel my order?
If you would like to make a change your order, please email us at sales@autogoody.com as soon as possible. Unfortunately, if your order has already been processed for shipment we will be unable to make any changes.
Shopping at AutoGoody.com
What are the shipping options and cost?| FOR USA ORDERS | COST | ORDER ARRIVAL |
| USPS First-Class Mail® | FREE | 3 - 10 Business Days |
| USPS Priority Mail® | $5 + | 2 - 3 Business Days |
| USPS Express Mail® | $16 + | 1 Business Day |
| FOR ORDERS OUTSIDE OF USA | COST | ORDER ARRIVAL |
| USPS First-Class Mail® International ( no tracking number ) |
$2 + | 7 - 28 Business Days |
| USPS Priority Mail® International | $20 + | 7 - 10 Business Days |
What are the payment options?
We accept the following payment methods:
- Visa
- MasterCard
- Discover
- PayPal (Fast and Secure!)
Exchanges and Returns
What is your return policy?At AutoGoody our goal is to ensure you are completely satisfied with your purchase.
If for whatever reason you are dissatisfied with your purchase, you can return it to AutoGoody within 30 days of receiving the item(s), at which time we'll gladly exchange it. Refunds are subject to a 15% restocking fee and will exclude shipping/handling charges. Shipping & handling fee is non-refundable. All returned or exchanged items must be in new condition, in their original box, and must include all accessories and packaging.
Refunds will be credited in the same form as they were paid.
If for whatever reason you are dissatisfied with your purchase, you can return it to AutoGoody within 30 days of receiving the item(s), at which time we'll gladly exchange it. Refunds are subject to a 15% restocking fee and will exclude shipping/handling charges. Shipping & handling fee is non-refundable. All returned or exchanged items must be in new condition, in their original box, and must include all accessories and packaging.
Refunds will be credited in the same form as they were paid.
How do I return a product?
It's easy. Email sales@AutoGoody.com with your concern. Please view our return policy carefully to ensure that you qualify for a refund. All claims will be thoroughly considered and you will be contacted promptly with a resolution.
Can I make an exchange?
We take great pride in our reputation for quality and excellent value. It is important to us that you are completely satisfied with your purchase. If for any reason you do not absolutely love your selections, we will gladly exchange your items within 30 days of purchase.
When you receive a shipment from AutoGoody.com, please check the contents of your package immediately. If a product is suspected of being defective, please contact us within 7 business days of receiving the package to try to resolve any problems before they escalade. The returned product will be inspected by the manufacturer. If the product is found to be defective and covered by this Warranty, it will be repaired or replaced at the manufacturer's option. Claims issued on damaged or lost orders can take the carrier 7-10 days to process. Once a claim has been initiated and processed, a replacement will be sent. We cannot accept cancellations on merchandise after it arrives damaged or is lost, but we will make every effort to correct this situation.
When you receive a shipment from AutoGoody.com, please check the contents of your package immediately. If a product is suspected of being defective, please contact us within 7 business days of receiving the package to try to resolve any problems before they escalade. The returned product will be inspected by the manufacturer. If the product is found to be defective and covered by this Warranty, it will be repaired or replaced at the manufacturer's option. Claims issued on damaged or lost orders can take the carrier 7-10 days to process. Once a claim has been initiated and processed, a replacement will be sent. We cannot accept cancellations on merchandise after it arrives damaged or is lost, but we will make every effort to correct this situation.
What if I have a problem with my order?
We make every effort to ensure that your order is correct and arrives in excellent condition. Every packed order is inspected three times for accuracy by our experienced warehouse staff. In addition, all orders are validated by weight to ensure there are no missing or incorrect items. If you do find an error, please contact us immediately via email at sales@AutoGoody.com.
When your order arrives, please inspect it for any damage that may have occurred during shipping. If a product has been broken or damaged during shipping, please email us immediately to receive instructions. Please be sure to keep the box, packaging materials, and the damaged items for inspection by the carrier. If this is not done, we are not responsible to replace the damaged items.
When your order arrives, please inspect it for any damage that may have occurred during shipping. If a product has been broken or damaged during shipping, please email us immediately to receive instructions. Please be sure to keep the box, packaging materials, and the damaged items for inspection by the carrier. If this is not done, we are not responsible to replace the damaged items.
Promotions
How can I use an Offer Code online?To redeem special offers, customers must
Registered
at AutoGoody.com and then enter the offer code(s) at checkout. After entering offer code(s), offer adjustments will be made to eligible orders at checkout. Offers may require purchase from a specific catalogue or collection, and do not apply to shipping or taxes. Offers are valid while supplies last. Please see specific offer details for complete terms and conditions, including expiration date and other exceptions. All orders are subject to verification.
How do I receive special offers from AutoGoody.com?
Register
to be the first to hear about special offers, new products, sales & specials, events and more.
I received a Store Credit in an email. What is it? How can I use it?
Store Credits can be redeemed towards any online purchase at AutoGoody.com. As you add items to your shopping bag, we'll deduct the cost based on the balance of your Store Credits. You can check your balance anytime just by signing in to Your Account.
Wish List
How to Create a Wish List?- Sign into Your Account or register if you're a new customer
- Add your favorite items to your Wish List from any product page.
How to Use Your Wish List?
- You can access your Wish List from Your Account, or at the top of every page of the web site.
- Keep it as your shopping list - a place to save all your favorite items.
- To purchase an item from your Wish List, click "add to cart" and proceed to Checkout.
- Email your Wish List as gift ideas for special occasions or use it to give a hint to someone special.
- You may find someone's Wish List by his/her first or last names.
- If an item is no longer available, it will not be displayed on your shared Wish List.
Gift Cards
What Is an AutoGoody e-Gift Card?It's a quick and easy way to send a wonderful gift. You choose the amount to send it. We email it to the recipient's inbox. Recipient chooses how to spend it online. Available in any denomination from $5 - $500.
Send an e-Gift Cards Now
Send an e-Gift Cards Now
Where Can an AutoGoody e-Gift Card Be Used?
AutoGoody e-Gift Cards can be used exclusively at AutoGoody.com
How to Purchase an e-Gift Card?
- You can purchase an e-Gift Card from the Gift Cards link in the bottom navigation of each page.
- After you complete the Checkout process, we will deliver the e-Gift Card to your recipient via email
- You will receive an email confirmation when the e-Gift Card is sent.
- Special Offers do not apply to the purchase of e-Gift Cards.
